Last updated: 24 October 2026
Seven-day perfume satisfaction guarantee
If you do not like your perfume, contact Mwalye within seven days of delivery to request a return for a full refund of the perfume purchase price. Tested or opened perfume bottles qualify under this guarantee.
You pay the return-delivery cost. Contact us first for return instructions and the correct return destination.
How to request a return
- Email support@mwalye.co.ke or WhatsApp +254 700 919 901 with your order number, item and reason for returning it.
- Our team will explain how to return the item and confirm the refund arrangements.
- Pack the item securely and keep your return-delivery receipt.
30-day returns for other products
For products other than perfumes, contact Mwalye within 30 days of delivery to request a return. Send your order number and the item details so we can arrange the return. The seven-day opened-or-tested satisfaction guarantee above applies specifically to perfumes.
Damaged, faulty or incorrect items
If your item is damaged, faulty or incorrect, tell us what happened and include photos where useful. Contact us before sending it back so we can explain the next steps.
Refunds
We will confirm the refund method and expected timing when arranging your return. Contact us if you need an update on an agreed refund.
Nothing in this policy limits your rights under applicable consumer law.
Email: support@mwalye.co.ke
Call: +254 700 919 901
WhatsApp: Chat with Mwalye
Location: 3rd floor, Revlon Plaza, Kimathi Street.